Pricing and Support
Flexible Add-Ons
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Get the answers you need
What is the cost for Standard Support (Tier 1)?
795 € per cluster for the first cluster.
What are the Standard Support hours for Tier 1?
08:00–16:00 UTC.
What are the support hours for Enterprise plans?
Extended hours (typically 06:00–11:00 UTC) for enhanced coverage.
Are annual billing discounts available?
Yes—10% for Tier 1, 15% for Tier 2, and 25% for Tier 3.
How much does it cost to add a new cluster into the support tier?
495 €/month per additional cluster. Non-supported open-source usage is for free of course.
What add-ons are available?
Options include extra consultation sessions, extended support hours, observability stack deployment, performance/security assessments, and direct Slack access.
How is Enterprise Tier priced?
It’s quoted on a case‑by‑case basis—please contact us for a custom quote.
Where can I get more detailed pricing or support questions answered?
Feel free to join our open Slack channel for quick, real‑time pricing and support inquiries.
Contact us
For real-time help, troubleshooting and discussion join our Slack channel. This is the best place to connect with the Claudie community and support team.
For real-time help, troubleshooting and discussion contact us via email. This is the best place to connect with the Claudie and our support team.